Synchronizing Video Consultation with Medication Counselling / Review
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Synchronize video consultation with medication counseling for seamless patient care. Virtual care delivery optimized with synchronized processes; plan to scale the model to other clinics.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Digital Health, Telehealth, Information ＆ Communication Technology, Video/Video Conferencing, Value Based Care, Safe Care, Access To Care, Waiting Time, Patient Reported Experience Measures
About this Content
Aims
Synchronize video consultation with medication counseling for seamless patient care.
Background
Fragmentation between doctor’s teleconsultation and pharmacist’s counseling led to inefficiencies and reduced patient satisfaction.
Methods
Implemented a seamless transfer process using Zoom’s breakout room function for synchronized virtual consultation.
Results
Achieved 90% patient satisfaction, with enhanced communication and efficiency between doctors and pharmacists.
Conclusion
Virtual care delivery optimized with synchronized processes; plan to scale the model to other clinics.
Lessons Learnt
Innovative technology use enhances patient satisfaction and healthcare delivery in virtual setups.
Additional Information
SHM 2021 – Merit Award (Patient Experience Category).
Keywords
Patient Experience, Virtual Care, Medication Counseling, COVID-19
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Polyclinics |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Medical, Pharmacy |
Applicable Specialty or Discipline | Pharmacology |
Project Lead(s) | Joanne Chua |
Project Member(s) | Maksim Lai |
Connect with this contributor!
Joanne Chua - singaporehealthcaremanagement@singhealth.com.sg