Sustainability Phase: Transforming Hindrances to Opportunities & Resources (THOR)
Care Process & Redesign
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2021
To improve the percentage of live listed patients for cataract surgeries at TTSH Day Surgery OT and NHG 1-Health from 31% to. Workflow standardization and education achieved sustained operational efficiency for cataract surgeries.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Job Effectiveness, Workflow Redesign, Access To Care, Turnaround Time, Productivity, Cost Saving, Operational Management, Resource Allocation, Financial Management
About this Content
Aims
To improve the percentage of live listed patients for cataract surgeries at TTSH Day Surgery OT and NHG 1-Health from 31% to 100%.
Background
Fragmented workflows led to inefficiencies in listing cataract surgery patients.
Methods
Implemented SOPs, harmonized processes, and improved patient education.
Results
Live listing rates improved to 100%, eliminating backlog and optimizing operating theatre utilization.
Conclusion
Workflow standardization and education achieved sustained operational efficiency for cataract surgeries.
Lessons Learnt
Changing upstream processes has significant downstream impact on system efficiency.
Additional Information
NHG Quality Day 2021: Best Award
Keywords
Cataract Surgery, PACE, Live Listing
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Ophthalmology, Healthcare Administrators, Surgery |
Project Lead(s) | Don Pek Chern Kuok |
Project Member(s) | Wong Wan Yi |
Connect with this contributor!
Dr Jacob Chin Yu Hang - Jacob_YH_CHIN@ttsh.com.sg