Supplementary Primary Eyecare Clinic (SPEC)
Care Process & Redesign
Workforce Transformation
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2020
To train and utilise optometrists as physician extenders to manage stable eye conditions in SPEC. SPEC is safe, effective, and cost-lowering, improving resource utilization while maintaining high patient and doctor satisfaction.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Workforce Transformation, Quality Improvement, Workflow Redesign, Operational Management, Resource Allocation, Productivity, Time Saving, Cost Saving, Value Based Care, Patient Satisfaction, Job Redesign, Upskilling
About this Content
Aims
To train and utilise optometrists as physician extenders to manage stable eye conditions in SPEC. Free up appointment slots for new or urgent cases and allow ophthalmologists more time to manage complicated eye diseases.
Background
A proportion (30%) of eye clinic patients have stable eye conditions requiring observation and minimal intervention. SPEC was initiated to manage these patients and reduce eye clinic lead time.
Methods
Training & Accreditation Program, referral guidelines, patient satisfaction survey, and doctor satisfaction survey.
Results
71.7% of SPEC patients managed in SPEC. 27.8% reduction in eye clinic lead time. Manpower cost savings of $65,731.80 annually. Patient satisfaction score: 4.56/5. Doctor satisfaction score: 4.97/5.
Conclusion
SPEC is safe, effective, and cost-lowering, improving resource utilization while maintaining high patient and doctor satisfaction.
Lessons Learnt
Stakeholder dialogue and shared leadership were critical. Early engagement and flexibility in change processes were essential for success.
Keywords
Workflow Improvement, Resource Allocation, Patient Satisfaction, Productivity, Ophthalmology, Formal Workforce Transformation, Eye Care
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Khoo Teck Puat Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Ophthalmology, Optometry/Optometrist |
Project Lead(s) | Caryn Yong |
Project Member(s) | Benjamin Chang |
Connect with this contributor!
Caryn Yong - Yong.caryn.sh@ktph.com.sg
Project Attachment
337_KTPH_NHIP_2020_Supplementary_Primary_Eyecare_Clinic_combined.pdf