Superfast Track Patient Transfer to BVH
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Reduce waiting time for Ward 58 inpatient transfers to Bright Vision Hospital (BVH) by 30%. Streamlined AIC system referral processes for better patient outcomes and resource efficiency.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Access To Care, Transfer Out Rate, Turnaround Time
About this Content
Aims
Reduce waiting time for Ward 58 inpatient transfers to Bright Vision Hospital (BVH) by 30%.
Background
Acute care hospital bed crisis worsened during COVID-19, leading to delays in transferring stable patients.
Methods
Simplified referral form and process within the Agency for Integrated Care (AIC) system.
Results
Reduced median waiting time for transfers from 11 days to 5 days; referral submission time reduced from 3 to 1 day.
Conclusion
Streamlined AIC system referral processes for better patient outcomes and resource efficiency.
Lessons Learnt
Simplifying referral processes can drastically reduce waiting times and improve bed utilization.
Additional Information
Supported by SGH Nursing and Allied Health divisions.
Keywords
Referral Process, Turnaround Time Improvement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health, Nursing, Medical, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lizhen Ye |
Project Member(s) | Mei Ling Kang |
Connect with this contributor!
Lizhen Ye - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_700_SGH_SHM_2022_Superfast_track_patient_transfer_to_BVH.pdf