Projects

Striving in the midst of Pandemic

Project Categories

Workforce Transformation

Platform

Singapore Healthcare Management Congress

Cluster

SingHealth

31 December 2021

Train Ambulatory Business Office team for 12-hour screening support; align teams for uncertainty. Demonstrated teamwork and innovation in pandemic circumstances.

Year Submitted: 2021
Published Date: 31 December 2021

Tags: Workforce Transformation, Job Redesign, Workforce Sustainability

About this Content

Aims

Train Ambulatory Business Office team for 12-hour screening support; align teams for uncertainty.

Background

Staff alignment during pandemic-driven operational shifts.

Methods

Buddy system, skill enhancement, and operational redesign.

Results

Boosted morale and confidence; operational effectiveness achieved.

Conclusion

Demonstrated teamwork and innovation in pandemic circumstances.

Lessons Learnt

Collaboration across departments fosters resilience and promotes operational adaptability during crises.

Additional Information

Shortlisted for SHM 2021 (Human Resource Category), Workforce Transformation focus.

Keywords

COVID-19, Staff Morale, Operational Effectiveness

Innovators' Details

Healthcare Cluster(s)	SingHealth
Organization(s) Involved	Singapore General Hospital
Platform(s)	Singapore Healthcare Management Congress
Healthcare Professional Group(s)	Healthcare Administration
Applicable Specialty or Discipline	Epidemiology, Patient Service Associate, Endocrinology
Project Lead(s)	Chiew Pei Pei
Project Member(s)	Sarina Abdullah Cindy Loh Ei Ei Soe Win Samuel Duong Tina Phua

Connect with this contributor!

Chiew Pei Pei - singaporehealthcaremanagement@singhealth.com.sg

Project Attachment

C603_SGH_SHM_2021_STRIVING_IN_THE_MIDST_OF_PANDEMIC.pdf