StrEAMLining the sort prescription procESS [SEAMLESS]
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Reduce time spent sorting prescriptions (Rx) by 75% within four months through process redesign. Streamlined processes improved efficiency and ensured sustainability, allowing resource reallocation.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Time Saving
About this Content
Aims
Reduce time spent sorting prescriptions (Rx) by 75% within four months through process redesign.
Background
Sorting prescriptions was time-intensive, involving manual and redundant steps in SGH's outpatient pharmacy.
Methods
Implemented solutions through two Plan-Do-Study-Act (PDSA) cycles: electronic signature adoption, workflow optimization, and software enhancements.
Results
Reduced sorting time by 78% to under two hours daily; increased sorting accuracy to 98.3%.
Conclusion
Streamlined processes improved efficiency and ensured sustainability, allowing resource reallocation.
Lessons Learnt
Workflow optimization increases efficiency and minimizes redundant tasks in healthcare operations.
Keywords
Prescription Workflow, Process Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Pharmacy |
Applicable Specialty or Discipline | Pharmacology, Healthcare Administrators |
Project Lead(s) | Lim Suyu Susan |
Project Member(s) | Rachel Gan Ee Ling |
Connect with this contributor!
Lim Suyu Susan - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_75_SGH_SHM_2018_StrEAMLining_the_sort_prescription_procESS_SEAMLESS.pdf