Streamlining the Process of Medication Counselling for Patients at Community Care Facility (CCF) @ EXPO through deployment of TEMI robot

Year Submitted: 2021
Published Date: 31 December 2021

Tags: Technology, Care Process ＆ Redesign, Digitalisation, Automation, Robotics/Autonomous Systems, Quality Improvement, Workflow Redesign, Value Based Care, Patient Satisfaction, Productivity, Manhour Saving

About this Content

Aims

Implement a solution to streamline pharmacists’ medication counselling process while ensuring safety and efficiency.

Background

Manual phone counselling resulted in multiple call attempts, disrupted workflows, and increased exposure to COVID-19 risks.

Methods

Deployed TEMI robots to enable virtual face-to-face counselling, reducing patient-related barriers and call attempts.

Results

Reduced patient cases needing multiple contact attempts by 96.7% (30% to 1%); saved 6 man-hours/month; projected annual savings of $6,321.

Conclusion

TEMI robot successfully enhanced medication counselling efficiency and reduced occupational risks.

Lessons Learnt

Ensuring TEMI navigation stability and managing connectivity issues are critical; detailed training and guides enable sustainability.

Additional Information

Model scaled for other wards; recognized for innovation during COVID-19 pandemic.

Keywords

Medication Counselling, Telehealth, TEMI Robot, Pharmacy, COVID-19, Workflow Optimization

Innovators' Details

Connect with this contributor!

Song Jielin - Song.jielin@sgh.com.sg

Project Attachment

447_SGH_NHIP_2021_Streamlining_Process_of_MedicationCounseling_CCF_TEMI_combine.pdf