Streamlining Renal Dialysis Centre Operations
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2018
To streamline renal dialysis centre’s operations at SGH. Streamlining operations reduced delays, improved efficiency, and saved $150,000 annually in manpower costs.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Lean Methodology, Value Based Care, Productivity
About this Content
Aims
To streamline renal dialysis centre’s operations at SGH.
Background
SGH’s Renal Dialysis Centre faced delays, inefficiencies, and ergonomics issues affecting workflow and patient care.
Methods
Value Stream Mapping, ground observation, and ergonomics studies were used to identify problem areas.
Results
Improved patient transportation scheduling; eliminated 20 minutes of porter waiting time, saved 2,600 hours annually, and reduced curtain change times by 52.5 minutes.
Conclusion
Streamlining operations reduced delays, improved efficiency, and saved $150,000 annually in manpower costs.
Lessons Learnt
Optimizing workflow through VSM can yield significant time savings, improve ergonomics, and boost staff morale.
Keywords
Haemodialysis, Value Stream Mapping, Ergonomics, Workflow Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Neonatology, Healthcare Administrators |
Project Lead(s) | Liang Wenqian |
Project Member(s) | Quek Hwee Koon Susan |
Connect with this contributor!
Liang Wenqian - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_117_SGH_SHM_2018_Streamlining_Renal_Dialysis_Center_Operation.pdf