Streamlining Nuclear Medicine Appointment Scheduling
Care Process & Redesign
National University Health System Quality Improvement
National Healthcare Group
National University Health System
31 December 2021
Reduce inpatient visits for Nuclear Medicine MIBI scan scheduling from 33 to 8 by Aug 2019, and to 0 by Mar 2020. Streamlined workflows enhanced patient experience while improving resource utilization in radiology.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Clinical Practice Improvement, Access To Care, Workflow Redesign
About this Content
Aims
Reduce inpatient visits for Nuclear Medicine MIBI scan scheduling from 33 to 8 by Aug 2019, and to 0 by Mar 2020.
Background
Patients had to physically visit Radiology for scheduling, causing delays and inconvenience.
Methods
Used PSA scheduling, billing isotope charges, and EPIC data to streamline scheduling and preparation.
Results
Reduced patient visits to Radiology to 0 by March 2020; improved efficiency and patient satisfaction.
Conclusion
Streamlined workflows enhanced patient experience while improving resource utilization in radiology.
Lessons Learnt
Empathy and inter-departmental cooperation are key for successful process improvements.
Keywords
Appointment Scheduling, Radiology Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System, National Healthcare Group |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Radiology |
Project Lead(s) | Muhammad Hasnul Hakim |
Project Member(s) | Siti Noraisah |
Connect with this contributor!
Muhammad Hasnul Hakim - Muhammad_Hasnul_Hakim_Senin@nuhs.edu.sg
Project Attachment
C173_NTFGH_QM_2021_Streamlining_Nuclear_Medicine_Appointment_Scheduling.pdf