Streamlining Manpower Establishment Management in SHHQ
Care Process & Redesign
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2022
To reduce processing time for manpower requests and enhance clarity in handling exceptions. Enhanced efficiency in processing manpower requests, creating value-added work opportunities.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Organisational Leadership, Quality Improvement, Workflow Redesign, Lean Methodology, Human Resource, Manpower Projection
About this Content
Aims
To reduce processing time for manpower requests and enhance clarity in handling exceptions.
Background
Inefficient processes and unclear guidelines led to delays in processing manpower establishment requests.
Methods
Simplified forms, introduced guiding principles for exception handling, and created FAQs for common queries.
Results
Reduced processing time by 30% for requests and response time by 75% for establishment queries.
Conclusion
Enhanced efficiency in processing manpower requests, creating value-added work opportunities. Future plans include leveraging cloud HR systems.
Lessons Learnt
Streamlined workflows and clear guidelines significantly improved efficiency and consistency in manpower management.
Additional Information
Singapore Healthcare Management Congress 2022 – Excellence in Process Redesign
Keywords
Manpower Establishment, Manpower Post, Manpower Request Process
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Headquarter |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lee Shu Wei |
Project Member(s) | Tan Hui Min |
Connect with this contributor!
Lee Shu Wei - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_788_SHHQ_SHM_2022_Streamlining_Manpower_Establishment_Management_in_SHHQ.pdf