Streamline Pathology Reconciliation Process for NHCS@SKH Outpatient Cases
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
To ensure accurate charging for outpatient blood tests and streamline reconciliation for NHCS@SKH cases. Improved accuracy and efficiency of pathology reconciliation for outpatient cases.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Job Effectiveness
About this Content
Aims
To ensure accurate charging for outpatient blood tests and streamline reconciliation for NHCS@SKH cases.
Background
Non-integrated systems required daily manual reconciliation, increasing workload and potential errors.
Methods
Scheduled automated report sharing between NHCS OAS and SKH Pathology, eliminating manual discrepancies.
Results
79% reduction in cases requiring follow-ups, 82% time savings, and improved process efficiency.
Conclusion
Improved accuracy and efficiency of pathology reconciliation for outpatient cases.
Lessons Learnt
Automation and system integration reduce errors and optimize resource allocation.
Additional Information
Singapore Healthcare Management Congress 2022 – Workflow Efficiency Excellence
Keywords
Pathology Services, System Interface, Process Synchronization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Sengkang General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Healthcare Administrators, Cardiology |
Project Lead(s) | Amanda Low Si Min |
Project Member(s) | Mohammad Farhan bin Omar |
Connect with this contributor!
Amanda Low Si Min - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_831_SKH_SHM_2022_Streamline_Pathology_Reconciliation_Process_for_NHCS_SKH_Outpatient_Cases_yh.pdf