Streamline and Digitalize Patient Education Brochure/Information in NGEMR Across JHC AHP
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2024
To achieve 50% reduction of hardcopy educational material (29,764 sheets of paper) to be issued to patients for the period. The intervention demonstrates potential possibilities for AHPs to remain accessible to patients in the evolving digital space and.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Care Process ＆ Redesign, Build Environment, Green Building, Digitalisation, Workflow Redesign, Patient Education
About this Content
Aims
To achieve 50% reduction of hardcopy educational material (29,764 sheets of paper) to be issued to patients for the period of April to June 2024.
Background
Between February and April 2023, AHP distributed 59,528 sheets of paper educational materials. This totaled to 238,112 sheets annually, which equates to the loss of 29 trees and a total cost of $51670 for printing. Given the importance of patient education and the traditional practice of giving out hardcopy educational materials, this practice is both unsustainable and inefficient.
Methods
AHPs re-created, updated, and refined educational materials for patients by creating videos for visual and auditory learning and communication. Educational material QR and hyperlink have been built into NGEMR and patients can access them in the oneNUHS app.
Results
Between April and June 2024, AHP distributed 26,563 sheets of paper educational materials, achieving a 55.4% reduction in paper usage, saving approximately 15.8 trees annually.
Conclusion
The intervention demonstrates potential possibilities for AHPs to remain accessible to patients in the evolving digital space and climate of sustainability.
Lessons Learnt
The use and success of this intervention demonstrates potential possibilities for AHPs to remain accessible to our patients in this evolving digital space and climate of sustainability.
AHPs were quick to use this opportunity to re-create, update, refine educational materials for patients, e.g. creating videos for visual and auditory learning and communication.
Patients’ positive feedback on greater accessibility and learning with these digitalised materials is an encouraging start in how AHPs can innovate service development, improvement and quality in the future.
Additional Information
The use and success of this intervention show how AHPs can innovate service development, improvement, and quality in the future.
Keywords
Allied Health, Digitalisation, Patient Education
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Occupational Therapy, Podiatry, Speech Therapy, Physiotherapy |
Project Lead(s) | Qiu Huaying |
Project Member(s) | Tan Jia Wen |
Connect with this contributor!
Qiu Huaying - hua_ying_qiu@nuhs.edu.sg