Streamline and digitalize education materials in NGEMR across NTFGH AHPs
Care Process & Redesign
Environmental Sustainability
Technology
Training ＆ Education
National Healthcare Innovation and Productivity Medals
National University Health System
10 October 2025
The project aimed to address inefficiencies in patient education by digitalizing educational materials to improve retention. Digitalizing patient education materials improved accessibility, retention, and satisfaction while aligning with sustainability goals.
Year Submitted: 2025
Published Date: 10 October 2025
Tags: Care Process ＆ Redesign, Environmental Sustainability, Digitalisation, Workflow Redesign, Cost Saving, Productivity, Technology, Digital Platforms, Paper Waste, Education Platform, Training ＆ Education
About this Content
Aims
The project aimed to address inefficiencies in patient education by digitalizing educational materials to improve retention and reduce environmental and financial costs.
Background
Patient education was traditionally facilitated through hardcopy brochures, which were often misplaced and ineffective, leading to environmental and financial costs.
Methods
The project involved digitalizing Patient Education Brochures into QR codes and hyperlinks, integrating them into NGEMR and the NUHS mobile app, and conducting trials with feedback from stakeholders.
Results
The project reduced paper usage by 55.4%, saved $23,056 annually, and improved patient satisfaction with 97.1% preferring digital materials.
Conclusion
Digitalizing patient education materials improved accessibility, retention, and satisfaction while aligning with sustainability goals.
Lessons Learnt
Challenges included labor-intensive digitalization and staff resistance. Scenario sharing and automated tools were identified as potential improvements for future projects.
Keywords
Digitalisation, Patient Education, QR Codes, Environmental Sustainability
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, InfoTech |
Project Lead(s) | Qiu Huaying |
Project Member(s) | Tan Jia Wen |
Connect with this contributor!
Qiu Huaying - hua_ying_qiu@nuhs.edu.sg
Project Attachment
465_NTFGH_NHIP_2025_Streamline_and_Digitalize_Patient_Education.pdf