Store Packing Accuracy Project: To Reduce Picking Error For ADC Top-Up
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2019
To reduce ADC picking errors by 30%, from 39 to 27 errors per month. Achieved error reduction and sustained improvement in accuracy through workflow redesign.
Year Submitted: 2019
Published Date: 31 December 2019
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Operational Management, Inventory Management, Productivity, Time Saving, Logistics Management
About this Content
Aims
To reduce ADC picking errors by 30%, from 39 to 27 errors per month.
Background
Frequent picking errors led to inefficiencies in ADC stock management and reduced productivity.
Methods
Streamlined workflows, reduced staff per session, and rearranged picklists to minimize errors.
Results
Reduced picking errors to 20 per month, achieving the target; improved picking rate from 0.7 to 1.3 items/min.
Conclusion
Achieved error reduction and sustained improvement in accuracy through workflow redesign.
Lessons Learnt
Process redesign and staff rotation improve accuracy and efficiency in ADC top-ups.
Additional Information
Singapore Healthcare Management 2019 – Merit Prize for Process Improvement. The workflow enhancements are scalable to other inventory systems.
Keywords
Pharmacy, Workflow Optimization, Picking Accuracy
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Pharmacy |
Applicable Specialty or Discipline | Pharmacology |
Project Lead(s) | Fung Kar Yen |
Project Member(s) | Chong Soo Fan |
Connect with this contributor!
Fung Kar Yen - kar_yen_fung@nuhs.edu.sg
Project Attachment
C111_NTFGH_QM_2019_Store_Packing_Accuracy_Project_To_Reduce_Picking_Error_For_ADC_Top_Up.pdf