SMS Reminders for Outstanding SOC Bills
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Improve bill collection rates using SMS reminders for outstanding SOC bills. SMS reminders are cost-effective for managing outstanding bills, supporting affordability in healthcare.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Technology, Care Process & Redesign, Digitalisation, Automation, Information & Communication Technology, Instant Messenging, Smartphone, Quality Improvement, Workflow Redesign, Operational Management, Financial Management, Productivity, Manhour Saving
About this Content
Aims
Improve bill collection rates using SMS reminders for outstanding SOC bills.
Background
Manually contacting patients about outstanding bills was resource-intensive and could not cover the high case volume.
Methods
Implemented SMS reminders sent to patients 7 days after their SOC visit through the IHIS SMS gateway.
Results
Improved bill collection rates significantly (e.g., KKH from 9% to 17% post-SMS); scaled to multiple institutions.
Conclusion
SMS reminders are cost-effective for managing outstanding bills, supporting affordability in healthcare.
Lessons Learnt
Automation improves outreach efficiency and increases financial collections.
Additional Information
Singapore Healthcare Management 2018 – Highlighted Initiative for Technology & Automation.
Keywords
Technology & Automation, SMS Reminders, Finance, Bill Collection, Process Improvement.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital, KK Women and Children Hospital, Sengkang General Hospital, Singapore National Eye Centre, National Heart Centre Singapore, National Cancer Centre Singapore, National Dental Centre Singapore, SingHealth Polyclinics, Singapore Health Services |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Sabrina Chong |
Project Member(s) | Trista Chew |
Connect with this contributor!
Sabrina Chong - sabrina.chong.ml@1fss.com.sg
Project Attachment
SHM_FN018_SingHealth_SMS_Reminders_for_Outstanding_SOC_Bills_combine.pdf