SMART DOC
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2023
Reduce physiotherapists' documentation time and streamline processes for consistency. Standardized templates effectively streamlined documentation, benefiting staff and maintaining consistency.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Productivity, Manhour Saving, Workflow Redesign
About this Content
Aims
Reduce physiotherapists' documentation time and streamline processes for consistency.
Background
Physiotherapists spent excessive time on EPIC documentation, impacting work-life balance and creating challenges in adapting to varied styles across teams.
Methods
Developed and tested standardized smart text templates, trained staff, and conducted audits for compliance.
Results
Documentation time reduced to under 10 minutes for all physiotherapists; compliance achieved across teams.
Conclusion
Standardized templates effectively streamlined documentation, benefiting staff and maintaining consistency.
Lessons Learnt
Adopting standardized tools enhances efficiency and improves work-life balance for staff.
Keywords
Physiotherapist, EPIC, Documentation, Standardization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Physiotherapy |
Project Lead(s) | Quek Yihui |
Project Member(s) | Chan Poh Choo Kelly |
Connect with this contributor!
Quek Yihui - yihui_quek@nuhs.edu.sg