SLEC Integrated Marketing Communications System
Organisational Leadership
National Healthcare Innovation and Productivity Medals
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2023
To integrate donor processing systems, donor management, volunteer management, and communication platforms into a cohesive. The IMCS-DMS effectively transformed donor and volunteer management, improving operational efficiency and data integrity.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Organisational Leadership, Change Management
About this Content
Aims
To integrate donor processing systems, donor management, volunteer management, and communication platforms into a cohesive system.
Background
Existing processes were siloed, leading to inefficiencies in data handling and donor communication.
Methods
Engaged a local vendor to implement the IMCS-DMS, scrubbed and migrated data to the integrated platform, ensured robust data protection policies.
Results
Saved man-hours, improved productivity in donation processing, and integrated data into a single source of truth for streamlined operations.
Conclusion
The IMCS-DMS effectively transformed donor and volunteer management, improving operational efficiency and data integrity.
Lessons Learnt
Cross-functional collaboration and interdependence are crucial for successful system integration projects.
Additional Information
Singapore Healthcare Management Congress 2023 – Digital Transformation
Keywords
Integrated Marketing Communications, Data Management
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | St Luke ElderCare |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Jimmy Tan |
Project Member(s) | Sylvia Koh |
Connect with this contributor!
Ms Sylvia Koh - sylviakoh@slec.org.sg
Project Attachment
C_90_SLEC_NHIP_2023_SLEC_INTEGRATED_MARKETING_COMMUNICATIONS_SYSTEM.pdf