Slashing Overtime Costs for Tow Tractor Team
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Reduce weekly OT from 196 hours to 98 within 12 months without impacting deliveries. The project achieved substantial cost savings and reduced staff burnout through innovative strategies.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Workforce Transformation, Job Redesign, Upskilling
About this Content
Aims
Reduce weekly OT from 196 hours to 98 within 12 months without impacting deliveries.
Background
Fundamental staff shortage, suboptimal resource control, and skills mismatch caused high OT costs.
Methods
Right-sizing staff, implementing productivity technology, and cross-training of staff.
Results
OT reduced by 67% to 64 hours/week median, $98k annual cost savings, improved morale.
Conclusion
The project achieved substantial cost savings and reduced staff burnout through innovative strategies.
Lessons Learnt
Effective cross-training and resource management lead to significant OT reduction and job satisfaction.
Additional Information
Recognized as SHM 2021 Shortlisted Project
Keywords
Overtime, Cross-Training
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Ancillary Care |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Ryan Koh Zhao Yuan |
Project Member(s) | Quek Bak Siang |
Connect with this contributor!
Ryan Koh Zhao Yuan - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C589_SGH_SHM_2021_Slashing_Overtime_Costs_for_Tow_Tractor_Team.pdf