Projects

SingHealth Robotic Process Automation (RPA) for Billing and Claims Processing

Project Categories

Care Process & Redesign

Technology

Platform

Singapore Healthcare Management Congress

Cluster

SingHealth

31 December 2022

Use Robotic Process Automation (RPA) to improve billing and claims processing by eliminating manual, repetitive tasks. RPA significantly improves efficiency and is scalable for future process automation in healthcare settings.

Year Submitted: 2022
Published Date: 31 December 2022

Tags: Technology, Care Process ＆ Redesign, Digitalisation, Automation, Robotics Process Automation, Digital Health, Data Management, Data Analytics, Quality Improvement, Workflow Redesign, Productivity, Time Saving, Operational Intelligence, Financial Management

About this Content

Aims

Use Robotic Process Automation (RPA) to improve billing and claims processing by eliminating manual, repetitive tasks.

Background

Existing manual billing and claims processes were error-prone and resource-intensive.

Methods

Developed RPA processes for tasks like NTUC Payment Posting and MediSave claims submission.

Results

Saved 4,300 man-hours annually, reducing overhead costs and improving billing accuracy.

Conclusion

RPA significantly improves efficiency and is scalable for future process automation in healthcare settings.

Lessons Learnt

Proper process identification and scalable RPA solutions minimize errors and enhance productivity.

Additional Information

Singapore Healthcare Management Congress 2022 - 2nd Prize (Finance Category).

Keywords

RPA, Process Automation, Billing Efficiency

Innovators' Details

Healthcare Cluster(s)	SingHealth
Organization(s) Involved	Singapore General Hospital, KK Women and Children Hospital
Platform(s)	Singapore Healthcare Management Congress
Healthcare Professional Group(s)	Healthcare Administration
Applicable Specialty or Discipline	Healthcare Administrators
Project Lead(s)	Wong Kwok Kian
Project Member(s)	Renuka Segaran Siong Guan-Cheng Wong Wai Ling Sean Teow Lee Hui Quan Siti Haida Ghani Sheila Tan Ng Mui Lim Ong Yin Woon Renny Noviaty Edmond Lai

Connect with this contributor!

Wong Kwok Kian - singaporehealthcaremanagement@singhealth.com.sg

Project Attachment

C_722_SingHealth_SHM_2022_SingHealth_RPA_for_Billing_and_Claims_Processing.pdf