Simplifying Work Processes to Reduce Processing Time
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2022
To improve operational efficiency by reducing processing time for generating telehealth workload reports by 50%. Collaboration across financial, operational, and IT domains led to effective time utilization and staff satisfaction.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Productivity, Manhour Saving, Time Saving, Digitalisation, Digital Platforms, Digital Health, Telehealth, Data Management, Data Analytics, Lean Methodology
About this Content
Aims
To improve operational efficiency by reducing processing time for generating telehealth workload reports by 50%.
Background
Manual tracking of telehealth data caused delays in reporting due to the pandemic-driven surge in telehealth services.
Methods
Eliminated unnecessary steps, reduced process from 5 to 2 steps, and implemented eHIntS system for data extraction.
Results
Achieved 65% time savings in report generation.
Conclusion
Collaboration across financial, operational, and IT domains led to effective time utilization and staff satisfaction.
Lessons Learnt
Streamlined processes reduced manual effort, enabling focus on analysis and improvement.
Keywords
Data Extraction, Data Analysis, Lean Methodology
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lee Ling Ling |
Project Member(s) | Lee Ling Ling |
Connect with this contributor!
Lee Ling Ling - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_776_KKH_SHM_2022_Simplifying_Work_Processes_to_Reduce_Processing_Time.pdf