Shifting SKH from use of Paper Bill to Electronic Bill (eBill)
Care Process & Redesign
Environmental Sustainability
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2023
To shift SKH from paper bills to eBills to promote eco-friendliness, sustainability, and efficiency. eBill reduced paper waste, improved workflows, and promoted sustainability.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Technology, Environmental Sustainability, Quality Improvement, Workflow Redesign, Productivity, Cost Saving, Paper Waste, Operational Management, Financial Management, Digital Health, Mobile Health, Digital Apps, Digitalisation, Digitisation
About this Content
Aims
To shift SKH from paper bills to eBills to promote eco-friendliness, sustainability, and efficiency.
Background
Aligned with national digitalization goals, SKH aimed to reduce paper usage, improve efficiency, and reduce risks associated with hardcopy bills.
Methods
Leveraged systems (OMS-500), segregated invoices, performed testing, and implemented eBills via Health Buddy.
Results
Reduced bill printing volume by 93.45%, saving $22,627 annually. Productivity increased with 390 man-hours saved. Mobile Pay transactions increased by 24%.
Conclusion
eBill reduced paper waste, improved workflows, and promoted sustainability. Expansion to more departments is planned.
Lessons Learnt
Regular feedback and iterative solutions are key to optimizing digital transformation. Ensuring inclusivity for non-residents is essential.
Keywords
eBill, Electronic Billing, Health Buddy, Digital Transformation, Go-Green Initiative, Cost Savings, Carbon Footprint Reduction, Sustainability
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Sengkang General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | James Chew Tee Toon |
Project Member(s) | Ong Yin Woon |
Connect with this contributor!
James Chew Tee Toon - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
946_SKH_SHM_2023_Shifting_SKH_from_use_of_Paper_Bill_to_Electronic_Bill_eBill.pdf