SGH Team Connect – Timely and consistent face-to-face communication with all staff!
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Enhance communication within SGH by introducing face-to-face communication to ensure consistent, accurate dissemination of. The tool strengthened organizational communication and collective involvement within SGH.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Organisational Leadership, Human Resource, Staff Engagement, Culture Building
About this Content
Aims
Enhance communication within SGH by introducing face-to-face communication to ensure consistent, accurate dissemination of information and collection of feedback.
Background
Inconsistent communication from management platforms created challenges for timely information sharing and feedback collection.
Methods
Developed "SGH Team Connect," a monthly concise 2-page document and supplementary slides for face-to-face communication.
Results
Increased awareness of hospital developments and key discussion topics, with 67% of staff finding the tool useful.
Conclusion
The tool strengthened organizational communication and collective involvement within SGH.
Lessons Learnt
Clear communication frameworks encourage two-way dialogue and improve staff engagement.
Additional Information
Singapore Healthcare Management 2018 – Shortlisted Project (Organization Development Category).
Keywords
Communication, Employee Engagement, Process Improvement.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital, SingHealth Headquarter |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lee Daner |
Project Member(s) | Amanda Low |
Connect with this contributor!
Lee Daner - lee.daner@singhealth.com.sg
Project Attachment
SHM_CO011_SGH_SGH_Team_Connect_Timely_n_consistent_F2F_w_all_staff_combine.pdf