SGH In-house RPA Training Programme
Care Process & Redesign
Technology
Workforce Transformation
National Healthcare Innovation and Productivity Medals
SingHealth
28 November 2025
To empower the workforce with automation capabilities and foster a sustainable RPA (Robotics Process Automation) ecosystem. The in-house programme, supported by an internal Core Team, fosters innovation and ownership among staff, promoting a healthy RPA.
Year Submitted: 2025
Published Date: 28 November 2025
Tags: Care Process ＆ Redesign, Productivity, Cost Saving, Technology, Digitalisation, Automation, Robotics Process Automation, Workforce Transformation, Job Redesign, Digital Workforce
About this Content
Aims
To empower the workforce with automation capabilities and foster a sustainable RPA (Robotics Process Automation) ecosystem within SGH (Singapore General Hospital).
Background
SGH rolled out a 3-part RPA training programme in FY22 with in-house trainers and customized content tailored to the public healthcare IT ecosystem, open to all SGH staff at no cost.
Methods
The programme includes blended learning with flexible e-learning hours, face-to-face workshops, and ongoing consultations. It emphasizes collaborative learning and a customized curriculum with practical applications.
Results
The programme has been consistently oversubscribed and well-received, leading to an increase in automations developed by citizen developers.
Conclusion
The in-house programme, supported by an internal Core Team, fosters innovation and ownership among staff, promoting a healthy RPA ecosystem.
Lessons Learnt
Participant feedback has been crucial for programme enhancements, such as introducing recap sessions and in-house e-learning materials.
The programme's success is demonstrated by positive feedback and continuous improvements based on participant input.
Keywords
RPA, Automation, Training, Healthcare, Workforce
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, InfoTech |
Project Lead(s) | Chan Wai Ching |
Project Member(s) | Natalia Fernandez Heng |
Connect with this contributor!
Chan Wai Ching - chan.wai.ching@sgh.com.sg