Service to Improve Post-discharge Medication Compliance & Make it Accessible
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2023
Implement a seamless and accessible service to help patients buy unavailable discharge medications. Improved post-discharge compliance reduced health deterioration and minimized re-hospitalization risks.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Access To Care, Value Based Care, Safe Care, Adherence Rate
About this Content
Aims
Implement a seamless and accessible service to help patients buy unavailable discharge medications.
Background
Ren Ci Hospital patients faced post-discharge compliance issues due to challenges accessing NA MED.
Methods
Identified workflows, piloted a PDSA plan, gathered stakeholder feedback, and operationalized the service.
Results
80% of patients with NA MED accessed the service post-rollout; service successfully sustained post-EMR migration.
Conclusion
Improved post-discharge compliance reduced health deterioration and minimized re-hospitalization risks.
Lessons Learnt
Seamless coordination and virtual adaptations improved compliance during pandemic challenges.
Keywords
Medication Compliance, Post-Discharge, NA MED, Care Coordination, Accessibility
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Ren Ci Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Ancillary Care, Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Pharmacology |
Project Lead(s) | Tan Lay Keuan |
Project Member(s) | Koh Chang Chern |
Connect with this contributor!
Ms Tan Lay Keuan - laykeuan_tan@renci.org.sg