Sengkang General Hospital’s Volunteer Programme: Empowering Volunteers to become Healthcare Ambassadors
Care Process & Redesign
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2023
Support healthcare staff by engaging volunteers to perform non-clinical tasks, improving focus on patient care. Successfully redeployed volunteers to support healthcare services and community initiatives.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Workforce Transformation, Value Based Care, Patient Satisfaction, Informal Workforce Transformation, Volunteer
About this Content
Aims
Support healthcare staff by engaging volunteers to perform non-clinical tasks, improving focus on patient care.
Background
During COVID-19, volunteer programmes were redesigned to support hospital and community needs.
Methods
Recruited, trained, and deployed 100 volunteers using a structured methodology and engagement model.
Results
Over 1,211 volunteer hours contributed, benefiting 7,000 patients across 12 programmes.
Conclusion
Successfully redeployed volunteers to support healthcare services and community initiatives.
Lessons Learnt
Structured volunteer management improves engagement, retention, and operational efficiency.
Keywords
Healthcare Ambassadors, Volunteer Management
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Sengkang General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Bryan Ravie Bai Heng |
Project Member(s) | Barnabas Kan |
Connect with this contributor!
Giselle Gelena - Giselle_gelena@renci.org.sg