Self Triage and Registration Kiosk (for Emergency Department patients)
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2023
To reduce overall waiting time for consultation and improve patient experience while enhancing staff efficiency. Technology-driven solutions like STARK transform patient care and improve ED efficiency.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Productivity, Job Effectiveness, Manhour Saving, Time Saving, Value Based Care, Patient Satisfaction
About this Content
Aims
To reduce overall waiting time for consultation and improve patient experience while enhancing staff efficiency.
Background
Traditional ED triage and registration were time-intensive and dependent on manpower.
Methods
Introduced the Self-Triage and Registration Kiosk (STARK) for patients with minor conditions (P3) using automation.
Results
Reduced registration time from 47 minutes to 3 minutes for eligible patients; improved staff satisfaction.
Conclusion
Technology-driven solutions like STARK transform patient care and improve ED efficiency.
Lessons Learnt
Automation optimizes resources and reduces waiting time while maintaining patient safety.
Additional Information
Singapore Healthcare Management Congress 2023 – 2nd Prize (Operations category).
Keywords
Self-Triage, ED Automation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Emergency Medicine, Healthcare Administrators |
Project Lead(s) | Linda Binte Ismail |
Project Member(s) | Ng Ching Hui Stephanie |
Connect with this contributor!
Linda Binte Ismail - singaporehealthcaremanagement@singhealth.com.sg