Secure Submission of Means Test Declaration Forms at JCH Drop-Off Box
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2021
Ensure secure, hassle-free submission of Means Test Declaration Forms, removing 40% of process time. A secure submission process significantly improved efficiency and reduced risks of misplaced forms.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Job Effectiveness, Operational Management
About this Content
Aims
Ensure secure, hassle-free submission of Means Test Declaration Forms, removing 40% of process time.
Background
Visitor restrictions due to COVID-19 and patient discharges led to inefficiencies in form submission.
Methods
Introduced a secure drop-off box under CCTV surveillance at JCH lobby; streamlined workflows.
Results
Reduced form submission time by 51%; zero misplaced forms reported; improved security for personal data.
Conclusion
A secure submission process significantly improved efficiency and reduced risks of misplaced forms.
Lessons Learnt
Secure and accessible solutions minimize errors and enhance user satisfaction.
Keywords
Means Test Declaration, Security, Administrative Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Nurul Natasha |
Project Member(s) | Nur Khairiyyah |
Connect with this contributor!
Calvin Lim - calvin_lim@nuhs.edu.sg
Project Attachment
C174_NTFGH_QM_2021_Secure_Submission_of_Means_Test_Declaration_Forms.pdf