Scheduling Heart Failure Appointment prior to Patients Discharge: A Quality Improvement Project to Improve Service Provision and Patient’s Experience
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2022
Reduce wrong or missed HF appointments from 13.5% to 0%. Streamlined workflow reduced errors and improved HF follow-up adherence.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Patient Reported Experience Measures, Patient Satisfaction, Access To Care, Waiting Time
About this Content
Aims
Reduce wrong or missed HF appointments from 13.5% to 0%.
Background
Missed HF appointments led to readmissions and treatment delays for heart failure patients.
Methods
Cardiology Specialty Nurse ensured appointments were arranged pre-discharge.
Results
Achieved 100% appointment accuracy; patients notified before discharge.
Conclusion
Streamlined workflow reduced errors and improved HF follow-up adherence.
Lessons Learnt
Patient-centered discharge planning improves compliance and outcomes.
Additional Information
Related to a 2019 initiative on heart failure care
Keywords
Heart Failure, Discharge Planning, Scheduling, Follow-Up
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Ancillary Care, Nursing, Medical |
Applicable Specialty or Discipline | Cardiology |
Project Lead(s) | Toh Lay Cheng |
Project Member(s) | Lee Ying Ming |
Connect with this contributor!
Toh Lay Cheng - lay_cheng_toh@nuhs.edu.sg
Project Attachment
C_287_NTFGH_QM_2022_Scheduling_Heart_Failure_Appointment_prior_to_Patients_Discharge.pdf