SCH’s in house eLearning module Basic Conversational Languages 2.0
31 December 2022
Project Categories
Organisational Leadership
Training ＆ Education
Platform
Singapore Healthcare Management Congress
Cluster
SingHealth
To improve communication with patients and their next-of-kin, enhancing care delivery. The module enhanced staff confidence in communication, fostering better care delivery.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Organisational Leadership, Training ＆ Education, Human Resource, Staff Development, Learning Approach, Self-Directed Learning, Education Platform, Virtual Learning Platform, Learning Management
About this Content
Aims
To improve communication with patients and their next-of-kin, enhancing care delivery.
Background
SCH’s diverse workforce highlighted communication barriers requiring solutions for better patient care.
Methods
Developed a three-stage eLearning module with interactive activities and audio translations in Malay and Chinese.
Results
56% of staff accessed the module, averaging 8 hours of learning. Average quiz scores: General (90%), Rehabilitation (92%), Nursing (91%).
Conclusion
The module enhanced staff confidence in communication, fostering better care delivery. Plans to expand to dialect translations.
Lessons Learnt
Interactive eLearning modules effectively support language proficiency and better patient engagement.
Additional Information
Singapore Healthcare Management Congress 2022 – Innovation in Language Training
Keywords
Basic Conversational Languages, Language Elearning Module, Language Proficiency, Communication Barriers
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Community Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Tan Hui Yin |
Project Member(s) | Joyce Lim |
Connect with this contributor!
Tan Hui Yin - singaporehealthcaremanagement@singhealth.com.sg