Say ‘Cheese’ to Patient Safety!
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
To ensure patient safety by implementing a Patient Photo ID & Document Repository System. Scalable across SingHealth institutions, enhancing safety and operational efficiency.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Technology, Value Based Care, Safe Care, Digital Health, Sensors, Data Management, Data Platform, Digitalisation, Digitisation, Automation, Customer Intelligence
About this Content
Aims
To ensure patient safety by implementing a Patient Photo ID & Document Repository System.
Background
Impersonation incidents in patient services prompted enhanced safety measures using visual identifiers.
Methods
Integrated photo capture during registration; photos were accessible across OAS, pharmacy, and queue systems.
Results
Captured 60,000 photos, enhanced patient identification, and improved staff familiarity with regular patients.
Conclusion
Scalable across SingHealth institutions, enhancing safety and operational efficiency.
Lessons Learnt
Multidisciplinary collaboration supports efficient implementation and safety improvements.
Additional Information
SHM 2021 Shortlisted Project (Operations Category).
Keywords
Patient Safety, Facial Recognition, Document Repository
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Polyclinics |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Loke Chui Yee |
Project Member(s) | Lucas Goh |
Connect with this contributor!
Loke Chui Yee - singaporehealthcaremanagement@singhealth.com.sg