Role Based Text Messaging to Enhance Clinical Coordination for Time Sensitive Care
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Enhance clinical coordination for stroke EVT cases via targeted messaging. Role-based messaging is scalable for other clinical applications beyond EVT cases.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Job Effectiveness, Information ＆ Communication Technology, Instant Messenging
About this Content
Aims
Enhance clinical coordination for stroke EVT cases via targeted messaging.
Background
Traditional communication methods caused delays and inefficiencies in coordinating multidisciplinary teams.
Methods
Implemented the "Roles" function in TigerConnect, mapping pre-defined roles to messaging groups.
Results
Reduced time to EVT intervention by 11%; decreased staff notified from 100+ to 21; 93% user satisfaction.
Conclusion
Role-based messaging is scalable for other clinical applications beyond EVT cases.
Lessons Learnt
Targeted messaging improves coordination, privacy, and operational efficiency.
Keywords
Role-Based Messaging, Clinical Efficiency, Workflow
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Emergency Medicine, Neurology, Radiology, Anaesthesiology, Healthcare Administrators |
Project Lead(s) | Li Nanlan |
Project Member(s) | Goh En Qi Daniel |
Connect with this contributor!
Li Nanlan - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_703_SGH_SHM_2022_Role_Based_Text_Messaging_to_Enhance_Clinical_Coordination_for_Time_yh.pdf