Robotic Process Automation (RPA) for Billing Process
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
Others
31 December 2021
To automate the manual billing process and eliminate data entry errors using a Python-based RPA program. The RPA solution streamlined billing processes, showcasing a scalable approach for future finance automation.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Automation, Robotics Process Automation, Operational Management, Financial Management, Productivity, Time Saving
About this Content
Aims
To automate the manual billing process and eliminate data entry errors using a Python-based RPA program.
Background
Manual billing processes in SAP were labor-intensive and prone to errors, exacerbated by COVID-19 demands.
Methods
Developed and deployed an RPA program that automates the entire billing workflow, including sanity checks.
Results
Reduced processing time per document by 85%; saved over 400 man-hours; processed 3,000 invoices in the first 6 months.
Conclusion
The RPA solution streamlined billing processes, showcasing a scalable approach for future finance automation.
Lessons Learnt
RPA programs significantly improve efficiency and accuracy while reducing labor intensity.
Additional Information
Shortlisted for Finance Category at SHM 2021; plans to scale up for handling 10,000+ invoices/month.
Keywords
RPA, Automation, Billing Process
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Others |
Organization(s) Involved | Agency of Logistics and Procurement Services |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Ge Zhuo Ran |
Project Member(s) | Wang Min Hao |
Connect with this contributor!
Ge Zhuo Ran - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C14_ALPS_Pte_Ltd_SHM_2021_Robotic_Process_Automation_RPA_for_Billing_Process.pdf