Robotic Process Automation of Seniors’ Mobility and Enabling Fund Application
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
9 October 2025
To automate the process of notifying vendors for the delivery of assistive devices, thereby reducing manual errors and. The RPA solution is scalable, efficient, and future-proof, providing significant time savings and reducing errors in the notification.
Year Submitted: 2025
Published Date: 09 October 2025
Tags: Automation, Workflow Redesign, Productivity, Cost Saving, Assistive Technology, Robotics/Autonomous Systems, Robotics Process Automation, Quality Improvement, Care Process ＆ Redesign, Technology
About this Content
Aims
To automate the process of notifying vendors for the delivery of assistive devices, thereby reducing manual errors and saving time.
Background
The manual process of notifying vendors for the delivery of assistive devices was time-consuming and prone to errors, affecting patient care and increasing the workload of occupational therapists.
Methods
The project involved implementing a Robotic Process Automation (RPA) script to automate the notification process, with collaboration between the Occupational Therapy department and the Artificial Intelligence and Automation team.
Results
The implementation of RPA resulted in processing 681 applications with a saving of 80 man-hours over four months, with projections of 2000 applications annually saving 233 man-hours.
Conclusion
The RPA solution is scalable, efficient, and future-proof, providing significant time savings and reducing errors in the notification process for assistive device delivery.
Lessons Learnt
Automation can streamline workflows and reduce manual tasks. Training staff as RPA citizen developers ensures long-term sustainability. Broader pilot phases could have addressed outliers more effectively.
Keywords
Automation, Occupational Therapy, Productivity
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Occupational Therapy |
Project Lead(s) | Joanne Lam |
Project Member(s) | Ng Wen Xu |
Connect with this contributor!
Ms Joanne Lam - Joanne.lam.h.r@sgh.com.sg
Project Attachment
1039_SGH_NHIP 2025_Robotic_Process_Automation_of_Seniors.pdf