Risk Management in Communications A Novel Model for Training with a Focus on Open Sharing in a Safe Learning Environment
Organisational Leadership
Training ＆ Education
Singapore Healthcare Management Congress
SingHealth
31 December 2023
Train junior doctors to manage communication risks using a structured “3 Rs” approach. Workshops improved communication, enabling effective risk management and conflict de-escalation.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Training ＆ Education, Organisational Leadership, Learning Approach, Collaborative Learning, Team Based Learning, Learning Theories ＆ Framework, Authentic Context Learning, Knowledge Management, Knowledge Sharing, Human Resource, Staff Development, Community Of Practice
About this Content
Aims
Train junior doctors to manage communication risks using a structured “3 Rs” approach.
Background
Poor communication is a major cause of patient complaints, especially among junior doctors.
Methods
Workshops introduced the “3 Rs” (Recognize, Redirect, Refocus) technique through open sharing.
Results
93% found the workshop useful; 98% gained skills in managing conversations; 95% recommended it.
Conclusion
Workshops improved communication, enabling effective risk management and conflict de-escalation.
Lessons Learnt
Structured techniques and open peer sharing create a safe learning environment for skill uptake.
Keywords
Communication, Conflict De-escalation, Service Recovery
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Adrie Du Weishu |
Project Member(s) | Li Weiquan James |
Connect with this contributor!
Adrie Du Weishu - singaporehealthcaremanagement@singhealth.com.sg