Righting the Wrong Perceptions of Public Healthcare
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Correct misconceptions about public healthcare and empower financial advisors (FAs) to provide accurate guidance on. Engaging FAs as partners bridged gaps between healthcare providers and the public.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Access To Care, Waiting Time, Referral Rate, Quality Improvement, Value Based Care, Operational Management, Financial Management
About this Content
Aims
Correct misconceptions about public healthcare and empower financial advisors (FAs) to provide accurate guidance on admission, billing, and claims.
Background
Public healthcare was perceived as complicated, with long wait times and suboptimal services.
Methods
Conducted 81 sharing sessions with FAs, covering public healthcare navigation and key points of contact.
Results
Educated 2,290 FAs across 79 agencies; feedback led to process improvements in healthcare administration.
Conclusion
Engaging FAs as partners bridged gaps between healthcare providers and the public.
Lessons Learnt
Transparent communication with stakeholders leads to better public engagement and improved healthcare processes.
Keywords
Public Healthcare, Financial Advisors, Education
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital, National Cancer Centre Singapore, National Heart Centre Singapore, Singapore National Eye Centre |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Patient Service Associate |
Project Lead(s) | Olivia Hanafi Jakarias |
Project Member(s) | Tina Phua Yen Tin |
Connect with this contributor!
Olivia Hanafi Jakarias - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_713_SGH_SHM_2022_Righting_the_Wrong_Perceptions_of_Public_Healthcare.pdf