Results Management
Care Process & Redesign
Technology
National University Health System Quality Improvement
National University Health System
31 December 2018
Reduce unacknowledged results in Epic from 9,780 to 5,000 in 6 months and sustain below 5,000. Successful IT solutions and process redesign ensured patient safety and reduced workload.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Productivity, Manhour Saving, Digitalisation, Digital Platforms, Digital Apps
About this Content
Aims
Reduce unacknowledged results in Epic from 9,780 to 5,000 in 6 months and sustain below 5,000.
Background
Unacknowledged abnormal results in Epic doubled to 9,780 within 6 months, posing clinical risks.
Methods
Root cause analysis using 5-Whys, implemented IT solutions (e.g., automated tagging), communication with clinical heads.
Results
Results reduced to below 5,000 by March 2018; automated tagging addressed process gaps sustainably.
Conclusion
Successful IT solutions and process redesign ensured patient safety and reduced workload.
Lessons Learnt
Communication and IT solutions are critical for sustainability and improving result management.
Keywords
Results Acknowledgement, Epic, EMR System
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Diagnostic Radiography |
Project Lead(s) | Stephanie Teo |
Project Member(s) | Shawn Chia |
Connect with this contributor!
Stephanie Teo - stephanie_teo@nuhs.edu.sg