Projects

Reinventing Training for e-Performance Appraisal System – the 24/7 Way

Project Categories

Care Process & Redesign

Organisational Leadership

Training ＆ Education

Platform

Singapore Healthcare Management Congress

Cluster

SingHealth

31 December 2018

Improve training efficiency and HR productivity for e-Performance Appraisal (ePA) system. The initiative enhanced user support and allowed self-paced learning, meeting diverse employee needs.

Year Submitted: 2018
Published Date: 31 December 2018

Tags: Organisational Leadership, Training ＆ Education, Care Process ＆ Redesign, Human Resource, Staff Development, Education Platform, Learning Management, Productivity, Job Effectiveness, Learning Approach, Microlearning

About this Content

Aims

Improve training efficiency and HR productivity for e-Performance Appraisal (ePA) system.

Background

Low training attendance and overwhelming HR inquiries during performance appraisal seasons necessitated an alternative approach.

Methods

Created 9 bite-sized, on-demand training videos hosted on a secure platform accessible 24/7.

Results

Trained 1,256 employees with a 74% improvement in training efficiency, reducing HR training hours from 18 to 1.

Conclusion

The initiative enhanced user support and allowed self-paced learning, meeting diverse employee needs.

Lessons Learnt

Bite-sized, accessible resources improve engagement and reduce operational strain on HR.

Additional Information

Singapore Healthcare Management 2018 – Highlighted Initiative for Training Efficiency.

Keywords

e-Performance Appraisal, Digital Training, HR Productivity, On-Demand Learning.

Innovators' Details

Healthcare Cluster(s)	SingHealth
Organization(s) Involved	KK Women and Children Hospital
Platform(s)	Singapore Healthcare Management Congress
Healthcare Professional Group(s)	Healthcare Administration
Applicable Specialty or Discipline	Healthcare Administrators
Project Lead(s)	Kik Shian Yin
Project Member(s)	Tan Hong Xiu Toh Shi Min Amy Tan Hui Huang Jess Lim Jing Pei John Wong Chi Keong Goh Seok Hui Muhammad Hilmi Bin Abdul Rahman

Connect with this contributor!

Tan Hong Xiu - tan.hong.xiu@kkh.com.sg

Project Attachment

SHM_HR008_KKH_Reinventing_Training_for_e_Performance_Appraisal_System_combine.pdf