Reduction of Patients’ Wait Time for Prescription of Medical Grade Footwear in Inpatient Wards
Care Process & Redesign
Workforce Transformation
National University Health System Quality Improvement
National University Health System
31 December 2022
Reduce physiotherapist waiting time for sample footwear delivery by 50%. Improved patient discharge and mobility readiness by streamlining footwear assessment workflows.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Workforce Transformation, Care Process ＆ Redesign, Job Redesign, Access To Care, Waiting Time, Quality Improvement, Workflow Redesign
About this Content
Aims
Reduce physiotherapist waiting time for sample footwear delivery by 50%.
Background
Footwear supply and delivery delays caused physiotherapist idle time of up to 5 hours.
Methods
Increased footwear samples, trained PTs on fitting, allowed PTs to self-collect samples.
Results
Waiting time reduced from 3–4 hours to 30–60 minutes; PT idle time saved by 20–35 minutes per referral.
Conclusion
Improved patient discharge and mobility readiness by streamlining footwear assessment workflows.
Lessons Learnt
Cross-discipline training improves workflow efficiency; bottlenecks can be mitigated by sharing responsibilities.
Additional Information
Recognized in Allied Health Workforce Transformation
Keywords
Footwear Assessment, Time Reduction, Physiotherapy, Multidisciplinary Workflow
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Podiatry, Physiotherapy |
Project Lead(s) | Arnold Hu |
Project Member(s) | Cheong Siew Jing |
Connect with this contributor!
Arnold Hu - arnold_hu@nuhs.edu.sg