Reduction of Number of Overdue Results from Gastroenterology
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2022
Reduce the number of overdue results in both inpatient and outpatient settings by 50%. Sustained reductions in overdue results improve safety and workflow efficiency.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign
About this Content
Aims
Reduce the number of overdue results in both inpatient and outpatient settings by 50%.
Background
Overdue results caused delays and potential risks in patient care.
Methods
Streamlined workflows, enhanced EPIC processes, and provided education for doctors.
Results
Reduced overdue results by 65%; improved process sustainability and shared insights across departments.
Conclusion
Sustained reductions in overdue results improve safety and workflow efficiency.
Lessons Learnt
Proactive interventions and education address key barriers effectively.
Keywords
Overdue Results, Gastroenterology, EPIC Workflow, Process Improvement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Gastroenterology, Healthcare Administrators |
Project Lead(s) | En Xian Sarah Low |
Project Member(s) | Tee Wei De |
Connect with this contributor!
Dr. Sarah Low - sarah_ex1_low@nuhs.edu.sg
Project Attachment
C_314_NTFGH_QM_2022_Reduction_of_Number_of_Overdue_Results_from_Gastroenterology.pdf