Reduction of No-Show Rate in Sleep Laboratory
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
To reduce the monthly patient no-show rate for sleep study from 9.1% to 5%. Deposit collection improved patient commitment and optimised resource utilisation in the Sleep Lab.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Utilisation
About this Content
Aims
To reduce the monthly patient no-show rate for sleep study from 9.1% to 5%.
Background
Patient no-shows reduced sleep lab utilisation and efficiency.
Methods
Implemented deposit collection, standard scripts, and workflow updates for high referral areas.
Results
No-show rate reduced by 51% (from 9.1% to 4.3%); average utilisation rate improved from 80.6% to 89.2%.
Conclusion
Deposit collection improved patient commitment and optimised resource utilisation in the Sleep Lab.
Lessons Learnt
Getting stakeholder buy-in and aligning communication at all patient touchpoints is critical.
Keywords
Workflow Improvement, Patient-Centred Care, Pareto Chart, Bed Utilisation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Cheryl Tan |
Project Member(s) | Shaffinaz Abd Rahman |
Connect with this contributor!
Cheryl Tan - Cheryl_pr_tan@nuhs.edu.sg