Reducing Turnaround Time to Final Bill Generation so that Patients get their Bills Faster
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Reduce turnaround time for final bill generation to improve patient satisfaction. Streamlined workflows enhance patient satisfaction and operational efficiency.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Access To Care, Waiting Time, Turnaround Time, Operational Management, Financial Management, Value Based Care, Patient Satisfaction
About this Content
Aims
Reduce turnaround time for final bill generation to improve patient satisfaction.
Background
Delays in bill generation affected patient satisfaction and SCH cash flow.
Methods
Introduced stricter KPIs, conducted root-cause analysis, and implemented partial random checks.
Results
Reduced billing turnaround time from 3 months to 3 weeks; faster claim resolutions.
Conclusion
Streamlined workflows enhance patient satisfaction and operational efficiency.
Lessons Learnt
Proactive issue resolution and KPI tracking are critical for improved workflows.
Additional Information
SHM 2021 – Shortlisted Project (Finance Category)
Keywords
Billing Management, Workflow Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Community Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Amran bin Abdul |
Project Member(s) | Marianne Au |
Connect with this contributor!
Amran bin Abdul - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C544_SCH_SHM_2021_Reducing_turnaround_time_to_final_bill_generation.pdf