Reducing Time Taken for Voluntary Nursing Home Applications in JCH
31 December 2022
Project Categories
Care Continuum
Care Process & Redesign
Platform
National University Health System Quality Improvement
Cluster
National University Health System
Increase the percentage of VNH applications placed on the waitlist within 10 working days from 35% to 70% by Jan 2022. Revised workflows improved timeliness and care efficiency for patients.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Care Continuum, Productivity, Cost Saving, Access To Care, Waiting Time, Intermediate and Long Term Care ＆ Community Care, Nursing Home Care
About this Content
Aims
Increase the percentage of VNH applications placed on the waitlist within 10 working days from 35% to 70% by Jan 2022
Background
Long LOS due to delays in placing VNH applications on waitlists
Methods
Established clear deadlines, improved workflow, and leveraged multi-stakeholder engagement
Results
Achieved 85% compliance; reduced delays; identified change champions to drive success
Conclusion
Revised workflows improved timeliness and care efficiency for patients
Lessons Learnt
Multi-stakeholder partnership and ownership ensure sustained success
Keywords
Voluntary Nursing Home, Workflow, LOS, Stakeholder Engagement, Process Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Medical |
Applicable Specialty or Discipline | Medical Social Workers |
Project Lead(s) | Shermaine Tan |
Project Member(s) | Chua Chi Siong |
Connect with this contributor!
Koh Li Lian - lilian_koh@nuhs.edu.sg