Reducing Time Taken for Voluntary Nursing Home Applications in JCH
Project Categories
Care Continuum
Care Process & Redesign
Platform
National University Health System Quality Improvement
Cluster
National University Health System
31 December 2022
Increase the percentage of VNH applications placed on the waitlist within 10 working days from 35% to 70% by Jan 2022. Revised workflows improved timeliness and care efficiency for patients.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Care Continuum, Productivity, Cost Saving, Access To Care, Waiting Time, Intermediate and Long Term Care ＆ Community Care, Nursing Home Care
About this Content
Aims
Increase the percentage of VNH applications placed on the waitlist within 10 working days from 35% to 70% by Jan 2022
Background
Long LOS due to delays in placing VNH applications on waitlists
Methods
Established clear deadlines, improved workflow, and leveraged multi-stakeholder engagement
Results
Achieved 85% compliance; reduced delays; identified change champions to drive success
Conclusion
Revised workflows improved timeliness and care efficiency for patients
Lessons Learnt
Multi-stakeholder partnership and ownership ensure sustained success
Keywords
Voluntary Nursing Home, Workflow, LOS, Stakeholder Engagement, Process Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Medical |
Applicable Specialty or Discipline | Medical Social Workers |
Project Lead(s) | Shermaine Tan |
Project Member(s) | Chua Chi Siong |
Connect with this contributor!
Koh Li Lian - lilian_koh@nuhs.edu.sg
Project Attachment
C_313_JCH_QM_2022_Reducing_Time_Taken_for_Voluntary_Nursing_Home_Applications_in_JCH.pdf