Reducing Time Taken for Applications for Voluntary Nursing Home in Jurong Community Hospital
Care Continuum
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
National University Health System
31 December 2022
To increase the percentage of VNH applications placed on the waitlist within 10 working days to 70%. Systematic analysis and stakeholder involvement are critical to resolving institutional process delays.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Continuum, Care Process ＆ Redesign, Intermediate and Long Term Care ＆ Community Care, Nursing Home Care, Right-Siting, Quality Improvement, Workflow Redesign, Value Based Care, Productivity, Time Saving, Access To Care, Waiting Time
About this Content
Aims
To increase the percentage of VNH applications placed on the waitlist within 10 working days to 70%.
Background
Long delays in processing Voluntary Nursing Home (VNH) applications led to extended patient stays.
Methods
Conducted process mapping, root cause analysis, and Pareto analysis; implemented clear timelines for application processing.
Results
Increased placement on waitlist within 10 working days to 85% during the first PDSA cycle; sustained 75% in the second cycle.
Conclusion
Systematic analysis and stakeholder involvement are critical to resolving institutional process delays.
Lessons Learnt
Multi-stakeholder collaboration and setting clear goals ensure process improvement sustainability.
Keywords
Voluntary Nursing Home, Process Improvement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Ancillary Care, Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Medical Social Workers, Occupational Therapy, Physiotherapy |
Project Lead(s) | Shermaine Tan |
Project Member(s) | Elaine Capili Jumalon |
Connect with this contributor!
Shermaine Tan - Shermaine_tan@nuhs.edu.sg