Reducing the Lead Time from Referral to First Visit (Home Rehabilitation)
31 December 2024
Project Categories
Care Continuum
Technology
Platform
AIC Community Care Excellence Awards
Cluster
Agency for Integrated Care - Intermediate and Long Term Care
Reduce the median lead time for first home rehabilitation visit from 23 to 10 working days. The project optimized referral processes, improved patient outcomes, and set a new benchmark for home rehabilitation lead times.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Care Continuum, Technology, Intermediate and Long Term Care ＆ Community Care, Digitalisation, Digital Platforms
About this Content
Aims
Reduce the median lead time for first home rehabilitation visit from 23 to 10 working days.
Background
Prolonged wait times for home rehabilitation visits disrupt continuity of care and slow down patient recovery.
Methods
Conducted value stream mapping, root cause analysis, and process optimization to improve scheduling and communication.
Results
Reduced lead time from 23 to 7 working days, surpassing the initial goal. Clients now receive timely rehabilitation within a week post-discharge.
Conclusion
The project optimized referral processes, improved patient outcomes, and set a new benchmark for home rehabilitation lead times.
Lessons Learnt
Standardizing follow-ups and improving scheduling efficiency are critical for reducing wait times.
Additional Information
Singapore Healthcare Management 2024 – Shortlisted Project (Care Continuum & Community Care).
Keywords
Home Rehabilitation, Post-Discharge, Appointments, Therapists.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | St Luke ElderCare |
Platform(s) | AIC Community Care Excellence Awards |
Healthcare Professional Group(s) | Ancillary Care, Allied Health |
Applicable Specialty or Discipline | Geriatric Medicine |
Project Lead(s) | Fong Sin Dee |
Project Member(s) | Samuel Chan |
Connect with this contributor!
Jasmine Tham - jasminetham@slec.org.sg