Reducing Rework Through Optimising Specialist Outpatient Clinic Day Surgery and Laboratory Billing
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Improve patient satisfaction, accurate billing, reduce rework, and enhance staff morale. Optimized workflows saved significant time and reduced errors.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Productivity, Time Saving
About this Content
Aims
Improve patient satisfaction, accurate billing, reduce rework, and enhance staff morale.
Background
Billing errors occurred due to manual processes for lab charges in day surgery workflows.
Methods
Implemented IT system interface, developed financial counseling sheets, and updated clinic workflows.
Results
Manpower savings: 141.25 hours over 2 years. Improved billing accuracy and patient satisfaction.
Conclusion
Optimized workflows saved significant time and reduced errors.
Lessons Learnt
Digital tools, training, and workflow enhancements reduce rework and improve morale.
Additional Information
Presented at Singapore Healthcare Management 2022
Keywords
Billing, Outpatient, Day Surgery, Rework
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Otolaryngology |
Project Lead(s) | Paul Chua Chen Yan |
Project Member(s) | Karen Shiu Yuet Ming |
Connect with this contributor!
Paul Chua Chen Yan - singaporehealthcaremanagement@singhealth.com.sg