Reducing Postponements and Revamping the CT Scan Service from Year 2014 to 2023
Care Process & Redesign
Ministry of Health Quality Improvement
National Healthcare Group
31 December 2023
To reduce postponement of CT appointments by >50% through sustainable interventions. Structured clinical and operational improvements significantly enhance service efficiency and patient satisfaction.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Quality Improvement, Clinical Practice Improvement
About this Content
Aims
To reduce postponement of CT appointments by >50% through sustainable interventions.
Background
High CT appointment postponement rates hindered diagnostic timelines.
Methods
Adopted societal guidelines, standardized bowel prep, streamlined referral pathways, and optimized hydration protocols.
Results
Reduced postponement rates from 76.5% to <1.5% across multiple cycles and published 3 articles to share findings.
Conclusion
Structured clinical and operational improvements significantly enhance service efficiency and patient satisfaction.
Lessons Learnt
Evidence-based approaches ensure improvements in clinical outcomes and operational sustainability.
Additional Information
MOH National QI Conference 2023 (Stellar Poster Award).
Keywords
CT Scans, Appointment Postponement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | Ministry of Health Quality Improvement |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Diagnostic Radiography |
Project Lead(s) | Martin Weng Chin H'ng |
Project Member(s) |
Connect with this contributor!
Dr Martin Weng Chin H'ng - martin_hng@ttsh.com.sg