Reducing Paper Usage At The Inpatient Ward Counters In Jurong Community Hospital (JCH)
Care Process & Redesign
Environmental Sustainability
Technology
National University Health System Quality Improvement
National University Health System
31 December 2018
Reduce paper usage at inpatient ward counters through digitization and process redesign. Digital tools streamlined operations, supporting green initiatives and standardizing workflows.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Technology, Environmental Sustainability, Quality Improvement, Workflow Redesign, Job Effectiveness, Value Based Care, Productivity, Time Saving, Digitalisation, Digitisation, Paper Waste
About this Content
Aims
Reduce paper usage at inpatient ward counters through digitization and process redesign.
Background
PSAs manually recorded data on paper, leading to the use of 768 sheets annually and paper accumulation at wards.
Methods
Introduced Digital Management System (DMS) for uploading, editing, and archiving ward documents digitally.
Results
Paper usage eliminated (832 sheets/year saved); productivity increased as PSAs accessed files on DMS.
Conclusion
Digital tools streamlined operations, supporting green initiatives and standardizing workflows.
Lessons Learnt
Technology can reduce paper wastage while improving accuracy, documentation ease, and transparency.
Keywords
Reduce Paper Usage, Document Management, Workflow Redesign, Digital Archival
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Patient Service Associate |
Project Lead(s) | Calvin Lim |
Project Member(s) | Noraisah Bte Atmari |
Connect with this contributor!
Calvin Lim - calvin_lim@nuhs.edu.sg