Reducing interventions related to post-consult medication requests at pharmacy
Care Continuum
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
National University Health System
31 December 2020
Reduce the number of post-consultation interventions in Orthopaedic Clinic by 50%. Streamlined process reduced disruptions and improved operational efficiency.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Care Continuum, Quality Improvement, Design Thinking, Workflow Redesign, Preventive Care, Patient Education
About this Content
Aims
Reduce the number of post-consultation interventions in Orthopaedic Clinic by 50%.
Background
Frequent interventions from patient requests disrupted pharmacy operations.
Methods
Used visual charts and process reviews to streamline communications.
Results
48.15% reduction in interventions achieved; significant improvement in pharmacy efficiency.
Conclusion
Streamlined process reduced disruptions and improved operational efficiency.
Lessons Learnt
Visual tools and incremental improvements can enhance communication effectively.
Additional Information
Model can be scaled to other clinics for similar efficiencies.
Keywords
Workflow Optimization, Visual Communication, Pharmacy Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Pharmacy |
Applicable Specialty or Discipline | Pharmacology, Orthopaedics |
Project Lead(s) | Vera Huang Yu-Chu |
Project Member(s) | Stacey Ng Hui Qi |
Connect with this contributor!
Vera Huang Yu-Chu - vera_huang@nuhs.edu.sg