Reducing Congestion & Patient Dwell Time in SNEC by Frontloading Pre-Consultation Eye Evaluation (EV) into the Community
Care Continuum
Care Process & Redesign
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Reduce congestion and patient dwell time by frontloading pre-consultation eye evaluation into the community. Community-based EV mitigated congestion effectively and aligned with the "3 Beyonds" strategy.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Care Continuum, Workforce Transformation, Quality Improvement, Workflow Redesign, Access To Care, Waiting Time, Turnaround Time, Intermediate and Long Term Care ＆ Community Care, Right-Siting, Job Redesign, Upskilling
About this Content
Aims
Reduce congestion and patient dwell time by frontloading pre-consultation eye evaluation into the community.
Background
SNEC clinics faced a 30% increase in workload without additional EV lanes, leading to congestion.
Methods
Conducted root cause analysis using value stream mapping and implemented a community-based EV model.
Results
Reduced EV process time by 86% (14 to 5 minutes); patient satisfaction increased to 93%; wait time reduction from 36% to 46%.
Conclusion
Community-based EV mitigated congestion effectively and aligned with the "3 Beyonds" strategy.
Lessons Learnt
Upskilling optical shops ensures scalable models of care while improving patient outcomes.
Additional Information
SHM 2021 Merit Award (Operations Category).
Keywords
Care & Process Redesign, Waiting Time, Healthcare Administration, Eye Care
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore National Eye Centre |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Ancillary Care, Medical |
Applicable Specialty or Discipline | Ophthalmology |
Project Lead(s) | Wendy Tsai Yin Yin |
Project Member(s) | Rahat Husain |
Connect with this contributor!
Wendy Tsai Yin Yin - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C484_SNEC_SHM_2021_Reducing_congestion_patient_dwell_time_in_SNEC.pdf