Reducing Care Fragmentation - One Care Team, One Appointment, under One Roof
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
National University Health System
31 December 2020
Consolidate multiple outpatient appointments for elderly inpatients into one comprehensive appointment. Consolidation significantly improved care experience and reduced fragmentation.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Quality Improvement, Design Thinking, Agile Methodology
About this Content
Aims
Consolidate multiple outpatient appointments for elderly inpatients into one comprehensive appointment.
Background
Elderly patients often face fragmented care due to multiple co-morbidities.
Methods
Adopted Agile methodology, design thinking workshops, and process sprints.
Results
Reduced outpatient visits by 50%; improved patient and caregiver satisfaction.
Conclusion
Consolidation significantly improved care experience and reduced fragmentation.
Lessons Learnt
Agile practices and on-the-ground testing were key to rapid implementation.
Additional Information
Model has potential to scale across other hospital departments.
Keywords
Care Consolidation, Agile Frameworks, Patient Experience
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Alexandra Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Neeta Kesu Belani |
Project Member(s) | Audrey Seow |
Connect with this contributor!
Dr. Neeta Kesu Belani - neeta_kesu_belani@nuhs.edu.sg